Refund and return policy

GBL-eShop return and refund policy

Overview

At GBL-eShop, we are committed to providing high quality chemicals and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, our return and refund policy outlines the steps you can take to resolve the issue.

Returns

  1. Authorization

    • Items must be unused, in the same condition in which you received them and in their original packaging.
    • Returns must be initiated within 30 days of the delivery date.

  2. Process

    • To initiate a return, please contact our customer service team at [your e-mail address] or [your telephone number] with your order number and the reason for the return.
    • Once your return is approved, you will receive a return authorization number and instructions on how to return your item to us.
    • You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

  3. Inspection and approval

    • Upon receipt of your returned item, we will inspect it and inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

Non-returnable items

  • Perishable goods, dangerous goods and flammable liquids or gases.
  • Any item that is not in its original condition, damaged or missing parts for reasons not due to our error.
  • Items that are returned more than 30 days after delivery.

Refunds

  1. Authorization

    • Refunds will be issued for items that are defective, damaged or significantly different than ordered.

  2. Process

    • To request a refund, please contact our customer service team at [your email address] or [your phone number] with your order number, a description of the problem and supporting evidence (e.g. photos).

  3. Authorization

    • Once your request has been reviewed and approved, we will notify you by email. Your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.

Exchange

  • We will only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [your email address] or [your phone number] for further instructions.

Shipping problems

  • If your item is lost or damaged during shipping, please contact us immediately so that we can resolve the issue with the shipping service provider.

Get in touch with us

If you have any questions about our returns and refunds policy, please contact us:

  • E-Mail: [Your e-mail address]
  • Phone: [Your telephone number]
  • Live chat: Available on our website during business hours.

Note: This policy is subject to change at any time. Please check it regularly to stay informed of any updates.

Thank you for shopping at GBL-eShop. We appreciate your business and strive to provide you with the best possible service.